Home >> Terms and Conditions
PLEASE NOTE WE CANNOT SEND ANY ITEMS FROM THE GROBAG RANGE OR BAMBINO MIO RANGE TO AUSTRALIA.
INFORMATION FOR NON-HONG KONG RESIDENTS:
The products offered for sale on this website are directed at residents of Asia, but is based In Hong Kong. Bloom & Grow Direct make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.
If the country your order is to be delivered to is outside of Hong Kong, you may be required to pay import duties on receipt of your goods, or contact your local customs to obtain your goods. Please be aware that this is the responsibility of the customer.
NB. Our discounted items and special offer gifts sell out very quickly and sometimes we do not have time to update the website in time. Please check with us when you make your purchase that the discounted items or free gifts are available to avoid disappointment. Each order can only enjoy one special offer, for example, 50% off items can not be used with other discount.
Please note each customer could only order maximum 3 pcs of discounted items per order, if exceed this quantity, order will be canceled and 10% of the order amount will be charged as cancellation fees.
INFORMATION FOR HONG KONG RESIDENTS:
Customers are welcome to come to our office to buy products, but please call before hand to tell us what you would like in particular. We are not a shop with full stock and the items you want may be in our warehouse and not available in our office.
1. Definitions and Interpretations
1.1 In these Terms the following words shall mean:
Contact Address - Customer Care, Bloom and Grow Limited, 6/F, Pacific Plaza, 410 Des Voeux Road West, Hong Kong.
Contract - these Terms and the Order;
Goods - the goods purchased by You from Us;
Order - the order for Goods placed by You and accepted by Us subject to these Terms;
Order Form - the order form submitted by You subject to these Terms setting out the Goods You wish to Order;
Returns Procedure - Our standard Exchanges/Returns and Refunds Policy set out on this Website;
Us, Our, We - Bloom and Grow whose registered office is at 6/F Pacific Plaza, 410 Des Voeux Road West, Western District, Hong Kong.
Website - the website identified by the URL http://www.bloomandgrowdirect.com
You, Your - the person or organisation using the Website or buying Goods from Us pursuant to these Terms.
1.2 In these Terms references to â€œin writingâ€ shall include e-mail. Any queries regarding these Terms, the Goods or Your Order must be made to the Contact Address.
2. Goods Information
We have made all reasonable efforts to accurately display the sizes, colours, shapes and patterns of the Goods for sale on Our Website. You acknowledge and accept however that sizes, colours, shapes and patterns shown on the Website are approximate only. Colours in particular may differ due to Your own computer visual settings and hardware.
3. The contract between you and us
3.1 We must receive payment of the whole price for the Goods that You order before your Order can be accepted. Once payment has been received by Us We will confirm that Your Order has been received by sending an e-mail to You at the email address You provide in Your Order Form.
3.2 You have the right to cancel the Order up to the point at which the Goods are dispatched by Us. If you wish to cancel pursuant to this clause then You must notify Us in writing. Should You cancel Your Order before dispatch We will refund in full the amount forwarded by You within 21 days of the Order being cancelled. Credit card charges will be refunded on the same credit card only. Our acceptance of an Order does not take place until dispatch of the Order, at which point a purchase contract will be made.
4.1 Subject to this clause 4, the price payable for Goods that you Order are as set out in Our Website;
4.2 The prices payable for Goods exclude delivery charges. Delivery charges are shown separately when ordering Your Goods.
4.3 Prices are subject to change without notice.
4.4 Prices are inclusive of VAT.
4.5 The Prices is exclusive of any import or export duty.
5. Right of Cancellation
5.1 Notwithstanding clause 3.2 and subject to your compliance with the remainder of this clause 5, You may also cancel Your Order at any time up to the end of the seventh (7th) working day starting from the date immediately after you receive the ordered Goods provided those Goods are unused and in no worse condition that when they were received by You.
5.2 To cancel your Order You must notify Us in writing before the end of the period set out in clause 5.1.
5.3 All cancellations should be undertaken in accordance with and subject to Our Returns Procedure.
5.4 You must send the Goods back to Our Contact Address at Your own cost and risk.
5.5 Once You have notified Us that You are cancelling Your Order, any sum debited to Us from Your credit card will be re-credited to Your account as soon as possible and, in the event that the Goods have been dispatched, within 21 days of your cancellation notice PROVIDED THAT the Goods in question are returned by You and received by Us in the condition they were in when delivered to You and in their original packaging. If applicable, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to You.
6. Cancellation by Us
6.1 We reserve the right to cancel the Contract if:
a. we have insufficient stock to deliver the Goods You have ordered; or
b. we do not deliver to Your area or country; or
c. if one or more of the Goods You ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or
d. if We have reason to believe that You will fail to pay for the Goods or that You will not comply with these Terms.
7. Delivery of Goods to You
7.1 Subject to clause 7.4, We will deliver the Goods ordered by You to the address You give Us for delivery at the time You make Your Order.
7.2 Delivery will be made as soon as possible after your Order is received.
7.3 You will become the owner of the Goods you have ordered when You have paid for them and when they have been delivered to You. Once Goods have been delivered to You they will be held at Your own risk and We will not be liable for their loss or destruction.
7.4 We will not deliver to a PO Box address. We also reserve the right not to deliver Orders if We believe the address is not secure, for example a communal postal address.
8. Liability and Limitation
8.1 Subject to clause 8.4, if the Goods We deliver are not what You ordered or are damaged when You receive them or the delivery is of an incorrect quantity, We shall have no liability to You unless you notify Us in writing at our Contact Address of the problem within seven (7) working days starting from the date immediately after the delivery of the Goods in question.
8.2 Save as precluded by law, We will not be liable to You for any indirect or consequential loss, damage or expenses ( including loss of profits, business or goodwill) howsoever arising and in any event our maximum liability to You shall be to refund to You the amount paid by You for the Goods giving rise to the claim.
8.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our Website. The importation or exportation of certain of our Goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.
8.4 Notwithstanding the above, nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to You for any death or personal injury resulting from Our negligence.
8.5 You acknowledge and accept that save as expressly stated on the Website We give no representation, warranty or statement as to the Goods including without limit their quality and/or suitability.
Unless otherwise expressly stated in these Terms, all notices from You to Us must be in writing and sent to Our Contact Address.
10. Events beyond our control
We shall have no liability to You for any failure to deliver Goods You have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
13. Returns procedure
You acknowledge and agree to be bound by the terms of our Returns Procedure.
14. Third party rights
A person who is not a party to this Contract has not got any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
15. Governing law
This Contract shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us.
If You have any concerns or complaints about the Goods, this Website or the service You have received then please write to the Contact Address.
17. Entire Agreement